Head Kandy stands behind our product 100%
We guarantee our Straightening Brushes to be free of defects and workmanship errors for the period of 1 Year from the date of purchase.
This Limited Liability Warranty* is applicable to the original purchaser only and is not transferrable.
We do know sometimes a warranty claim is needed, if you feel that your brush is defective (won’t turn on, won’t heat up, etc.), please contact us either by phone at 1-800-937-1917, leaving a detailed message, or by email at email@example.com. Please include in your email the subject “Warranty Claim” and explain what is happening.
Our professional customer service team will contact you within 24-48 hours with a follow up call or email.
If it is determined that your brush will need to be replaced, you will be provided with exact instructions to receive a replacement!
*Limited Liability Warranty:
Head Kandy will give a 100% warranty replacement within 180 days of purchase. Proof of purchase is required.
After 180 days, but not more than 365 days, Head Kandy will replace your brush with a $35 service fee PLUS shipping and handling.
This Warranty, either expressed or implied, does not cover:
If your brush was purchased more than 1 Year ago.^
- If the brush has been dropped, misused, abused, neglected, altered or modified in any way.
- If the brush has been damaged through foreign objects, substances or accident.
- Any of the brush components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.^
At Head Kandy, we appreciate our customers! If your brush is over 1 Year old, or it has just worn out with use, please take a look at ourUpgrade Program!