Warranty Claim

Warranty Information

Head Kandy stands behind our product 100%

We guarantee our Straightening Brushes to be free of defects and workmanship errors for the period of 1 Year from the date of purchase.

This Limited Liability Warranty* is applicable to the original purchaser only and is not transferrable.

We do know sometimes a warranty claim is needed, if you feel that your brush is defective (won’t turn on, won’t heat up, etc.), please contact us either by phone at 1-800-937-1917, leaving a detailed message, or by email at warranty@headkandypro.com. Please include in your email the subject “Warranty Claim” and explain what is happening.

 

Our professional customer service team will contact you within 24-48 hours with a follow up call or email.

If it is determined that your brush will need to be replaced, you will be provided with exact instructions to receive a replacement! 

*Limited Liability Warranty:

Head Kandy will give a 100% warranty replacement within 180 days of purchase. Proof of purchase is required. 

After 180 days, but not more than 365 days, Head Kandy will replace your brush with a $35 service fee PLUS shipping and handling.

This Warranty, either expressed or implied, does not cover:

 If your brush was purchased more than 1 Year ago.^

  1. If the brush has been dropped, misused, abused, neglected, altered or modified in any way.
  2. If the brush has been damaged through foreign objects, substances or accident.
  3. Any of the brush components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.^

At Head Kandy, we appreciate our customers! If your brush is over 1 Year old, or it has just worn out with use, please take a look at ourUpgrade Program!

 

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