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FAQ

These are the most frequently asked questions

Don’t see your question below? Reach out cs@headkandypro.com

GENERAL

Why won't my One Upper Straightening Brush turn on?

A: Let's see if we can get it working for you!
1) Try holding the power button down for 2-3 seconds (if this doesn’t work go to step 2)
2) Try resetting the plug. Make sure the top switch Is pressed in (red button on plug). Try step 1 again after doing so. (If this doesn’t work move to step 3)
3) While HOLDING THE POWER BUTTON DOWN, please press the following buttons in the following order “RESET / TEST / RESET”. Release the power button and try step 1 again.
Video instructions: https://www.youtube.com/watch?v=hWgVaUvPkC4
If these steps do not work, email warranty@headkandypro.com

Does the One Upper damage your hair?

A: All heat applied to hair can cause damage. However, it is a lot safer for your hair to go from curly to straight hair using the brush because you are not ironing hair between two plates.

Is there a guarantee?

A: We offer a 10 day money back guarantee. Purchase select products - if you like it, keep it! If you don’t, you have the option to send them back for a refund. Please see the Warranty/Shipping and Returns Page.

PRODUCT QUESTIONS

What is the max temp on the One Upper?

A: Our brush has many levels of temperatures you may set it at for your hair type! The lowest temp is 125℉, and the max temp is 450℉.

Does this brush plug in or use batteries?

A: It uses a US safety plug, so it plugs into an outlet. 

Do the bristles break?

A: Yes they can because the bristles on the sides are made of plastic that soften as the brush is heated. If you brush your hair and section it before using you will not break off the bristles. The bristles on the side are used as a heat barrier from the heated bristles on the interior of the brush. The brush can be used if the bristles break; you just need to be aware of areas like your ears. Please be gentle with the brush. Go slow! 

Can I burn myself?

A: Yes! The brush is a heated appliance, just like a curling iron or flat iron. Please use caution when using the brush not to touch the ceramic with your hand while the brush is turned on. There are heat protectant tips so you don't burn your scalp with use! You can put your hand to the brush, and it has a barrier.

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