Shipping, Returns & Warranty Information

SHIPPING

Please allow 1-2 days processing.

5-7 day standard shipping via UPS Ground.

USPS First Class 3-5 days shipping for under $5 or 15oz.

$9.95 standard shipping cost for $5-99.99.

Free standard shipping over $100!

$14.95 2 day shipping using UPS 2nd Day Air.

ORDER CANCELATION

If you need to cancel your order please email us!

PLEASE UNDERSTAND THAT BY CANCELLING YOUR ORDER WITH HEAD KANDY,  IT CAN TAKE 7-10 BUSINESS DAYS FOR FUNDS TO BE RETURNED TO YOUR ORIGINAL PAYMENT METHOD.

EMAIL YOUR REQUEST TO:  office@headkandypro.com


ADDRESS CORRECTION

IF YOU HAVE ENTERED YOUR ADDRESS INCORRECTLY AND NEED TO CHANGE IT, PLEASE CONTACT US IMMEDIATELY!

Email: office@headkandypro.com

Subject: Address Change/Correction

Body: Include your name, order number and correct address.

OR

Phone: 1-800-937-1917


RETURN / EXCHANGE POLICY

TIME LIMIT ON RETURNS:

  • 1 - 10 days from verified delivery date: Payment Refund minus 15% handling fee (must be post marked by 10th day).
  • 11 - 45 days from verified delivery date: Online store credit minus a 15% handling fee (must be postmarked by the 45th day).

RETURN PACKAGING SHIPPING FEE:

Head Kandy does not accept COD’s for returned items. Return Shipping charges are the responsibility of the purchaser.

RETURN INSTRUCTIONS:

* RETURN POLICY APPLIES TO APPLIANCES ONLY - ALL OTHER ITEMS (ACCESSORIES, WET LINE) ARE NON RETURNABLE AND NON REFUNDABLE

* Rejuvenated and Misprints are NON REFUNDABLE, NON RETURNABLE, AND NOT ABLE TO BE EXCHANGED.

Print this form, fill out completely and include it in your return package.

* Product needs to be returned in like new condition, in original packaging. If package or product appears damaged or is not in original packaging, including black insert, the refund will be denied.

* Please remove all hair and product buildup from brush before returning.

* Mail your return using a traceable shipping method (we recommend UPS or the U.S. Postal service insured mail) to:

Head Kandy
131 Crane Ln.
Salida, CO 81201

 

RETURN PROCESSING TIME:

* Please allow 7-10 business days for all returns to be processed after receipt of items.

* Once processed, credits should appear on your original payment method within 14 business days.

Original shipping is not refundable and a 15% handling fee is applied to all returns.


EXCHANGES:
  • Must be postmarked within 10 days of receipt
  • Does not accept CODs
  • Exchange shipping charges responsibility of customer
  • Email address is required for all exchanges
  • Print exchange form and fill out completely: https://www.headkandypro.com/pages/exchange-form
  • Must be like new condition
  • Original packaging
  • Must ship exchange via traceable method (usps priority, ups, fedex)
  • Ship your exchange to: Head Kandy, Attn Exchange, 131 Crane Salida, CO 81201
  • Processing time: 4-5 business days for item “to be entered”. Once “entered”, an email invoice will be sent to you for the new order shipping cost
  • By signing form customer acknowledges they are responsible for all shipping costs to and from Head Kandy

WARRANTY CLAIMS:

Head Kandy stands behind our product 100%

We guarantee our Straightening Brushes to be free of defects and workmanship errors for the period of 1 Year from the date of purchase.

This Limited Liability Warranty* is applicable to the original purchaser only and is not transferable.

We do know sometimes a warranty claim is needed, if you feel that your brush is defective (won’t turn on, won’t heat up, etc.) please contact us either by phone at 1-800-937-1917, leaving a detailed message, or by email at warranty@headkandypro.com. Please include in your email the subject “Warranty Claim” and explain what is happening.

Our professional customer service team will contact you within 24-48 hours with a follow up call or email.

If it is determined that your brush will need to be replaced, you will be provided with exact instructions to receive a replacement!

*LIMITED LIABILITY WARRANTY:

Head Kandy will give a 100% warranty replacement within 180 days of purchase. Proof of purchase is required.

After 180 days, but not more than 365 days, Head Kandy will replace your brush with a $35 service fee PLUS shipping and handling.

This Warranty, either expressed or implied, does not cover:

IF YOUR BRUSH WAS PURCHASED MORE THAN 1 YEAR AGO.^

If the brush has been dropped, misused, abused, neglected, altered or modified in any way.

If the brush has been damaged through foreign objects, substances or accident.

Any of the brush components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.^

At Head Kandy, we appreciate our customers! If your brush is over 1 Year old, or it has just worn out with use, please take a look at our Upgrade Program!

STAY CONNECTED